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At checkout we currently offer snail mail and flat rate shipping. Flat rate shipping from our site is always priority unless otherwise noted or shipping internationally. First class is a discounted rate that takes a bit longer and is not always offered. If you choose Priority Mail expected delivery is within 3-4 business days of purchase. With Snail Mail (First Class) it can be up to 7 days for your package to arrive. For APO or military addresses we recommend Priority Mail.
We currently offer quick shipping to Canada and certain European Countries. Rates are calculated at checkout based on weight. We utilize USPS Carriers. We are happy to accept returns within 7 days of your original purchase date. All items must be in new, unworn condition with all original tags still attached.
Orders generally ship within 48 hours of purchase, we take pride in our processing speed. If you shop as a guest you will only receive one notification. For registered customers your order tracking will also be found inside My Account. Shipping days are Monday-Friday, but at peak times and holidays we also ship Saturdays.
Exchange or Return
Your satisfaction is our top priority. To exchange or return email us via the contact page, or by responding to your confirmation email. We accept returns for exchange or refund up to 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition.” An item can be returned if it does not fit or if you want something different. Again, buyer satisfaction is our top priority. In the event of a return:
- Items must not show signs of wear, damage or smoke in any way
- Buyer must contact customer service within 7 calendar days of the delivery date (after 7 days no returns are allowed)
Again you MUST contact us within 7 days if you intend to return ANY item back to our store. Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.
Dungeon Forward Complex Apparel LLC Ft. Lauderdale FL Email: Fresh@DungeonForward.com Customer Support: (954) 933-8297
Complex Apparel LLC
Ft. Lauderdale FL
Customer Support: (954) 933-8297