Returns & Exchanges

The Scoop

We are happy to accept returns within 7 days of your original purchase date. All items must be in new, unworn condition with all original tags still attached. All custom orders are final and may not be returned or exchanged. For exchanges, please be sure to enclose the appropriate shipping charges (you may view under the shipping section of the website). We will send you an e-mail as soon as your package has been processed.

Orders generally ship within 48 hours of purchase, we take pride in our processing speed.  If you shop as a guest you will only receive one notification. For registered customers your order tracking will also be found inside My Account. Shipping days are Monday-Friday, peak times and holidays we also ship Saturdays. If USPS is open we ship. Our customer service message line is 24hrs. If we do not answer please leave a message. Email however is the best and most efficient means of contacting a member of our team.

First Class vs Priority Mail & Express

At checkout we currently only offer flat rate shipping. Flat rate shipping from our site is always priority unless otherwise noted or shipping internationally. First class is a discounted rate that takes a bit longer and is not always offered.  Usually USPS updates Delivery Confirmation status after the first business day when it processes through their sort facility. If you choose Priority Mail expected delivery is within 3-4 business days of purchase. With First Class it can be up to 7 days for your package to arrive.  For APO or military addresses we recommend Priority Mail.

International Service

We currently offer quick shipping to Canada. Rates are calculated at checkout based on weight. We utilize USPS Carriers.

Exchange or Return

Your satisfaction is our top priority. To exchange or return complete this form.

We accept returns for exchange or refund up to 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition.” An item can be returned if it does not fit or if you want something different. Again, buyer satisfaction is our top priority. In the event of a return:

  • Buyer is responsible for return shipping cost
  • Must complete and include the return/exchange form
  • Items must not show signs of wear, damage or smoke in any way
  • Buyer must contact customer service within 7 calendar days of the delivery date (after 7 days no returns are allowed)

If an item is received damaged or is incorrectly shipped by us, please contact Customer Support immediately. In the event of any error on our part, it will be corrected at our expense.

Refunds are contingent upon inspection of item(s) once we receive it. If a refund is approved the payment will be refunded back to the original card or through

Again you MUST contact us within 7 days if you intend to return ANY item back to our store.
Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.

Customer is responsible for all shipping costs if seller is not at fault.


Dungeon Forward
Complex Apparel LLC
Ft. Lauderdale FL
Email: Fresh@DungeonForward.com
Customer Support: (954) 933-8297