Shipping policy

Last updated August 24, 2026.

Orders leave us one of two ways. Some items are in stock on our shelves. Others are made after you order them. The timelines are different, so check which one you have.

How to tell which is which

The product page tells you. Every made to order item carries a note in its description reading "This product is made especially for you as soon as you place an order." If an item does not carry that note, it is in stock and ships from our shelves. Both kinds run side by side across the catalog, so check the item rather than guessing by category.

Timelines

In stock: ships within 48 hours of your order. Delivered in about 3 to 6 business days total.
Made to order: ships in 2 to 10 days once production finishes. Delivered in about 1 to 3 weeks total.

You receive tracking by email when each package ships.

Orders containing both

If your cart mixes an in stock item with a made to order item, the order ships in separate packages from separate locations and they will not arrive on the same day. Each gets its own tracking. A partial delivery is normal and nothing is missing.

Shipping rates

United States: standard shipping and USPS Ground Advantage are free on orders of $150 and up. Below that, standard is a flat $5.49 and USPS Ground Advantage is a flat $12.00.
Express and expedited options are calculated at checkout and are never included in free shipping.
Canada: $18 flat rate.
United Kingdom and Europe: $22 flat rate.
Everywhere else: calculated at checkout via USPS or DHL.

Shipping days and delays

We ship Monday through Friday, and add Saturdays during peak season and holidays. Delivery estimates are estimates, not guarantees. Once a package is handed to the carrier, transit is in their hands. We are not responsible for carrier delays, weather, customs holds, or an address entered incorrectly at checkout.

International orders

Duties, taxes and import fees are set by your country, are not included in what you pay at checkout, and are your responsibility. Customs can also hold international packages beyond our control.

APO and military addresses

Choose a Priority option at checkout. In our experience it is the most reliable route.

Returns

You have 15 calendar days from delivery to start a return or exchange, made to order items included. See our refund policy for full details.

DungeonForward
Complex Apparel LLC
Email: orders@dungeonforward.com
Customer Support: (954) 933-8297