FAQ

How Long Do Orders Take To Ship?

All items are shipped within 24 hours of being ordered, and usually take 3-5 business days for delivery. For international order please allow up to 7-10 days for delivery.

How do I place an Order?

Navigate to the item you prefer and add it to your cart. Follow the typical check out process until you hit the payment page. Enter your payment details and submit.

What Payment Methods Are Accepted?

We gladly accept Visa, MasterCard, American Express, Discover, or regular account payments all through PayPal.

Do You Ship Internationally?

Currently we ship to Canada and a select group of European Countries. Feel free to inquire if your country is not included and we will attempt to accommodate.

How Secure is Your Store?

PayPal and Shopify automatically encrypt your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Do I have to pay anything to return my items?

Returns are accepted within 7 days of the delivery date and must be in the original condition. Orders cannot be returned if outside the 7 day limitation unless a valid reason is presented.

How do I return an item?

To return an item email us at fresh@dungeonforward.com or via our contact page with the order number and we will communicate the details for the return.

What are you looking for?

Your cart