PRODUCT DETAILS
Lightly Used for Photoshoots & Tradeshows: This implies that the crowns have been used for promotional purposes, like being featured in photoshoots or displayed at trade shows. Despite being used, they are likely in good condition with minimal wear and tear.
Unreleased: These crowns may be prototypes or designs that were never officially released to the public. This can make them unique and exclusive, as customers may have the opportunity to acquire items that were not part of the regular product lineup.
Display Stock: Crowns used for display purposes may have been showcased in stores or exhibitions. While they may not have been worn, they could have been handled or exposed to various conditions, potentially leading to slight cosmetic issues.
Deep Discounts: The emphasis on "deep discounts" indicates that customers can expect significant price reductions compared to the original retail price. This makes the sample sale an attractive opportunity for those looking to purchase high-quality crowns at a more affordable cost.
Cosmetic Issues Shown in Photos: To maintain transparency, any cosmetic imperfections or issues with the crowns will be clearly depicted in the provided photos. This allows customers to make informed decisions about their purchases and understand the exact condition of the items they are buying.
All Sales Are Final: The statement "All sales are final" indicates that once a customer makes a purchase during the sample sale, it is considered non-refundable. This policy is common in sample sales, as the items are often sold at a significant discount, and the company wants to streamline the process and avoid potential returns.
REVIEWS
SHIPPING & RETURNS
At checkout we currently offer snail mail and flat rate shipping. Flat rate shipping from our site is always priority unless otherwise noted or shipping internationally. First class is a discounted rate that takes a bit longer and is not always offered. If you choose Priority Mail expected delivery is within 3-4 business days of purchase. With Snail Mail (First Class) it can be up to 7 days for your package to arrive. For APO or military addresses we recommend Priority Mail.
International Service
We currently offer quick shipping to Canada and certain European Countries. Rates are calculated at checkout based on weight. We utilize USPS Carriers.We are happy to accept returns within 7 days of your original purchase date. All items must be in new, unworn condition with all original tags still attached.
Orders generally ship within 48 hours of purchase, we take pride in our processing speed. If you shop as a guest you will only receive one notification. For registered customers your order tracking will also be found inside My Account. Shipping days are Monday-Friday, but at peak times and holidays we also ship Saturdays.
Exchange or Return
Your satisfaction is our top priority. To exchange or return email us via the contact page, or by responding to your confirmation email. We accept returns for exchange or refund up to 7 calendar days after delivery of the product. At our sole discretion after 7 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition.” An item can be returned if it does not fit or if you want something different. Again, buyer satisfaction is our top priority. In the event of a return:
- Items must not show signs of wear, damage or smoke in any way
- Buyer must contact customer service within 7 calendar days of the delivery date (after 7 days no returns are allowed)
Again you MUST contact us within 7 days if you intend to return ANY item back to our store.Items returned to us AFTER 7 days and WITHOUT contacting us will NOT be refunded.PLEASE NOTE : ArtWork is non-refundable.
SIZE & FIT
Hat Size Chart
Sample Sale B2
At checkout we currently offer snail mail and flat rate shipping. Flat rate shipping from our site is always priority unless otherwise noted or shipping internationally. First class is a discounted rate that takes a bit longer and is not always offered. If you choose Priority Mail expected delivery is within 3-4 business days of purchase. With Snail Mail (First Class) it can be up to 7 days for your package to arrive. For APO or military addresses we recommend Priority Mail.
International Service
We currently offer quick shipping to Canada and certain European Countries. Rates are calculated at checkout based on weight. We utilize USPS Carriers. We are happy to accept returns within 10 days of your original purchase date. All items must be in new, unworn condition with all original tags still attached.
General Shipping Notes
Orders generally ship within 48 hours of purchase, we take pride in our processing speed. If you shop as a guest you will only receive one notification. For registered customers your order tracking will also be found inside My Account. Shipping days are Monday-Friday, but at peak times and holidays we also ship Saturdays.
Return and Exchange policy FAQ
HOLIDAY RETURNS Orders Placed Between November 15th and December 25th Qualify for an extended return deadline of January 10th.
Frequently asked questions about returns, refunds, and exchanges. Your satisfaction is our top priority. To exchange or return visit our returns center via https://dungeonforward.returnscenter.com/ . We accept returns for exchange or refund up to 10 calendar days after delivery of the product.
How do I return?
- Visit our returns center via https://dungeonforward.returnscenter.com/
- Enter your order number and email address to start
- Follow the instructions and select the items you want to return
- Once your request is approved, you will get a confirmation email with shipping guidelines
What items are returnable?
- Within 10 days from the date of delivery - Must email if out of window
- In unused and resellable condition. Items must not show signs of wear, damage or smoke in any way.
- In the original packaging with all the tags intact
- Items can also be returned if the fit is not satisfactory or if there was a quality issue.
What items are non-refundable?
The following items cannot be returned:
- Gift cards
- Discounted items (if applicable)
- Mask
The item I received is damaged!
If the purchased product is faulty, reach out to us within 10 days of the delivered date.
Can the items be exchanged?
We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.
What are the refund options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
How do I ship back the items?
For instructions on how to ship the returned products, refer to the email received after placing the return request.
How soon will I get my refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.
My question is not addressed...
If you have any queries regarding return or refund, reach out to us.
Dungeon Forward
Complex Apparel LLC
Ft. Lauderdale FL
Email: Fresh@DungeonForward.com
Customer Support: (954) 933-8297